Fix Background Activity Issues
If Orbitly keeps stopping or isn't earning while your screen is off, your device's battery optimization is likely killing the app.
General fix (all Android devices)
- Go to Settings → Apps → Orbitly → Battery
- Set to "Unrestricted" or "Don't optimize"
Samsung
- Settings → Battery → Background usage limits
- Remove Orbitly from "Sleeping apps" and "Deep sleeping apps"
- Add Orbitly to "Never sleeping apps"
Xiaomi / MIUI
- Settings → Apps → Manage apps → Orbitly
- Enable Autostart
- Set Battery saver to No restrictions
- Lock the app in Recent Apps (swipe down on the app card)
Huawei / EMUI
- Settings → Battery → App launch → Orbitly
- Disable "Manage automatically"
- Enable all three toggles manually
OnePlus / OxygenOS
- Settings → Battery → Battery Optimization
- Find Orbitly and select Don't optimize
Still not working?
Try uninstalling and reinstalling the app, then repeat the steps above. If the issue persists, contact support@orbitlyapp.com.