Troubleshoot Payout Issues
Withdrawal failed
- Incorrect payment details — verify your PayPal email, crypto wallet address, or bank information
- Below minimum threshold — you need at least $20 to withdraw
- Account verification — first-time withdrawals may require email verification
Withdrawal delayed
Expected processing times:
- PayPal: 1–3 business days
- Cryptocurrency: up to 24 hours
- Bank transfer: 3–7 business days
Steps to resolve
- Check your withdrawal history in the app for status updates
- Verify your payment details are correct
- Check your email for any verification or confirmation requests
- For PayPal: ensure your PayPal account can receive payments
- For crypto: confirm the wallet address and network are correct
If your withdrawal has not arrived after the expected timeframe, contact support@orbitlyapp.com with your withdrawal ID.