Get Help from the Orbitly Team
Before contacting support
Check this Knowledge Base first — your question may already be answered. Use the search bar at the top to find relevant articles.
Contact methods
| Channel | Details |
|---|---|
| support@orbitlyapp.com | |
| In-app | Orbitly app → Settings → Help & Support |
What to include in your request
To help us resolve your issue faster, please include:
- Your Orbitly account email
- Your device model and Android version
- A description of the issue
- Any error messages or screenshots
- For payout issues: your withdrawal ID
Response times
We aim to respond to all inquiries within 24–48 hours during business days.